/License & Notices

Refund Policy

Refund Policy

Last update: Feb21, 2026

Welcome to the Canva Apps developed by Crealis Studio. This Refund Policy explains our principles and practices regarding purchases of our premium features ("GlassLab Pro").

1. General Policy

1. General Policy

Our core principle is to ensure you are satisfied with your purchase. GlassLab Pro is a digital product. Once the Pro features are unlocked and accessed, we generally do not offer refunds.

2. Eligible Refunds

2. Information We Do Not

Collect

We will consider refund requests in the following circumstances:Your name, email address, or physical address.

  • You experienced a technical issue that prevented you from accessing the Pro features.

  • The product did not function as described on our website.

  • You were charged incorrectly or multiple times for the same purchase.

3. How to Request a Refund

3. Information We Process

(and How We Use It)

If you believe you are eligible for a refund, please contact us within 14 days of your purchase:

  • Email: [your email address]

  • Include your order number and a brief description of the issue.

    We will review your request and respond within 3-5 business days.

4. Payment Processing

4. Payment Processing

All payments are processed by Paddle (paddle.com), our authorized payment provider. Paddle acts as the Merchant of Record for all transactions. For payment disputes, you may also contact Paddle directly.

5. Changes to This Policy

5. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. By purchasing GlassLab Pro, you agree to the terms outlined in this policy.