/License & Notices
Last update: JUN 18, 2026
Welcome to the Canva Apps developed by Crealis Studio. This Refund Policy explains our principles and practices regarding purchases that unlock all features of GlassLab and Pixel Painter.
1. General Policy
Our core principle is to ensure you are satisfied with your purchase. GlassLab and Pixel Painter's unlockable features are digital products. Once unlocked and accessed, we generally do not offer refunds.
As these unlockable features are digital products delivered instantly upon purchase, all sales are final. We will only consider a refund in the following limited circumstances:
You were charged incorrectly or multiple times for the same purchase due to a technical error.
A verified bug on our end completely prevented you from accessing the features you paid for, and our support team was unable to resolve it within 5 business days of you reporting it.
If you believe you are eligible for a refund, please contact us within 14 days of your purchase:
Email: hello@crealisstudio.com
Please include your order confirmation email (received from Creem) or order number, along with a brief description of the issue. We will review your request and respond within 3-5 business days.
All payments are processed by Creem (creem.io), our authorized payment provider. Creem acts as the Merchant of Record for all transactions. For payment disputes, you may also contact Creem directly.
5. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. By making a purchase to unlock features in GlassLab or Pixel Painter, you agree to the terms outlined in this policy.