Contact Support
Welcome to Crealis Studio Support. For the fastest solution, please check our FAQ below. Most common questions are answered here.
Frequently Asked Questions (FAQ)
How do I use the App? Select an element in Canva, open the app, and adjust the settings in the side panel.
Where is the image I created? Creations are saved directly to your Canva Uploads and added to your current design. We do not store your images.
The App isn't working correctly. Please try these steps first:
Refresh your browser tab.
Re-open the app in the side panel.
Check your internet connection.
Billing & Subscriptions
All purchases and subscriptions are managed directly by Canva. We do not have access to your payment information.
To manage your account (e.g., cancel a subscription), please visit your Canva Billing & Plans section.
Contact Us
Still need help? For technical issues or feedback, please email us.
To help us solve your problem faster, please include:
The App Name
A description of the issue
A screenshot or screen recording (this is very helpful)
Email: hello@crealisstudio.com